VISUAL ADVERTISING LTD. trading as THE WIDESCREEN CENTRE

These Terms & Conditions are a legal document which sets out the rights and obligations of you as a Purchaser and of The Widescreen Centre as a Seller in relation to the Goods and Services offered by us through this site and in our shop. By purchasing the Goods  or Services through this site or in our shop you agree to the present Terms & Conditions.

We may change these Terms & Conditions from time to time without notice to you. Changes will apply to any subsequent orders.

GENERAL TERMS

As a Purchaser you agree to provide true, valid and complete information about you as  is required by our Registration Form. The Widescreen Centre has the right to decline all responsibility under the present Terms & Conditions if you provide information that is untrue, invalid or incomplete. We cannot be held liable for any losses caused as a result of inadequate information provided by you.

We take all reasonable precautions to keep the details of your order and payment secure. Unless we are negligent we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.

PRIVACY AND SECURITY

We are committed to protecting your privacy. Your details and credit card data are being taken by our secure server and will only be used lawfully. All the details you enter will be encrypted and used by The Widescreen Centre authorized staff only and will not be passed on to any third parties. We only collect your information to facilitate the processing of your order.

We collect email addresses from our customers and these are not provided to any other party in any other form. If you do not want to receive emails from us such as newsletters or updates please contact us and we will remove you from our mailing list.

We do hold address and telephone number details on file in case you come back to us for further orders. (We do not keep credit card or other related information once the transaction is completed). We will not use either your address or telephone number to contact you in any unsolicited manner.

We believe our website and web-shop to be secure and we have paid much attention to this. Strong encryption using accepted protocols is used. Please contact us for further information.

ORDERING & PAYMENT

We accept and welcome orders from customers worldwide. Orders may be placed online, by phone, fax or in person in our store. Please note: Some products may not be available for direct shipment to countries where officially appointed dealers already exist. Please contact us for further information.

We accept cash, cheques/postal orders in £Sterling. Switch/maestro, visa/delta, mastercard, solo & electron. We do not accept American Express or Diners Club. Please do not post cash to us and we discourage sending of credit card details by post. Payment by bank transfer is also possible by specific arrangement. We can also accept payment in certain foreign currencies, again by arrangement (eg $US, Euro). Any additional charges incurred are the sole responsibility of the customer and we will not be liable.

Online purchases are only charged at the point of despatch and not until the goods are available. Any delay or problem in fulfilling your order will be advised prior to charging.

If a price of ‘£0.00' is shown on our website please call us for the latest price information. In this case you should contact us for further information. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or canceling it.

Items ordered specially that are not normally held in stock (for example larger projection screens and telescopes) will require a 50% non-returnable deposit at the time of ordering. The balance will be payable when the shipment is ready for dispatch. We will do our best to expedite the fulfillment of your order and will keep you updated on a regular basis.

For mail order, cheques need a minimum of 5 working days clearance time before goods are dispatched. In store, personal cheques only can be accepted up to the value of the cheque guarantee card which must match the cheque details.

Making an on-line order is safe and easy. Please select those items you wish to purchase from our goods catalogue using our on-line ordering facility: click "Add to basket" button under the corresponding products to put them into your shopping basket. Please point the quantity you require. Click 'Check out' button when you have put all the goods you require into the basket to proceed to the following step.

If you are registered user, please enter your login and password. If this is the first time you are shopping with us, please fill in the Registration form. Please choose the delivery method from the list and click 'continue'. Please complete your payment data and click ‘continue'. This completes your order and you will get a confirmation email from our server provided you have supplied us with a valid email address.

DELIVERY

It is the responsibility of the customer to provide complete and accurate contact information including address and postcode, telephone numbers, email addresses and credit card details. We will make all reasonable attempts to contact you with any queries about any aspect of orders received. If we are unable to contact you we will put your order on hold until you contact us.

Our aim is to deliver Goods as soon as possible and we hold extensive stocks to provide the delivery right away. If the order is received by in time and the goods are in stock we will do our best to dispatch your order within 3 working days (unless ‘Next Day delivery' option is chosen).

‘Next day delivery' orders will be despatched the same day if they are received before 2:00 p.m. ‘Next day delivery' orders received later than 2:00 p.m. will be despatched next working day.

If there is a delay in our dispatch of your order, we will advise you accordingly.

We will not charge your card until the goods ordered are ready for shipping. Cheques will be presented at appropriate time but must clear before goods are released.

LIMIT OF LIABILITY NOTICE: The Widescreen Centre shall on no account be liable for any postal or other third party delays or losses. It is the Customer's responsibility to resolve any dispute with the third party company involved.  

Delivery charges:

• Our STANDARD DELIVERY is 'UK 1st Class Signed For' delivery which starts from £4.00.
• Our EXPRESS DELIVERY is UK Special delivery (guaranteed next working day delivery for orders received before noon) which starts from £6.50.
• Oversize or heavy items will incur extra postage on top of this, OR courier charges which start at £15.00.
• If you have any questions please telephone us.

It is your responsibility to confirm any special requests with us in advance of dispatch.

The Widescreen Centre shall on no account be liable for any postal or other third party delays or losses. It is the Customer's responsibility to resolve any dispute with the third party company involved.

All goods must be signed for by an adult aged 18 years or over on delivery. We will not deliver to PO Boxes. Delivery to third party addresses is at our discretion.

If you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your goods. You are solely responsible for the payment of any levies imposed upon you in your own country of residence. We cannot be held liable for these additional charges.

Orders from customers outside of the UK, from the Highlands, Islands and Northern Ireland may be subject to increased delivery charges. You will be contacted with further information on these charges and any options available.

If you are concerned about your order for any reason, please don't hesitate to contact us.

TAX CHARGES

The Widescreen Centre is VAT registered Company. Our VAT registration number is.

The price displayed includes U.K. VAT - 20%.

We can supply VAT-free to VAT-registered companies in the EC on receipt of a valid VAT registration number.

Purchases qualifying for VAT refund or requesting VAT exemption will be subject to a minimum £5.00 administration charge.

WARRANTY

We offer a full one year warranty on all items purchased from us with the exception of perishable items. This does not cover faults caused by accident, neglect, misuse or normal wear and tear. Goods returned as faulty will be returned to the appropriate service centre for investigation and their findings will be conveyed in writing. Any decisions on necessary repairs and charges will be final.

RETURNS POLICY (Under the Consumer Protection (Distant Selling) Regulations 2000).

Customers in the UK are covered by the Consumer Protection (Distant Selling) Regulations 2000. This allows for a seven day cancellation period after the day the goods are received and gives you the right to return the goods ordered and to receive a refund (less shipping or other costs incurred), within 30 days of the goods being received by us.

1. Perishable items such as film stock cannot be returned.
2. The cancellation period is not applicable to Computer Software where the seal has been broken, or to Books, Maps or Atlases.
3. We ask you in the first instance to telephone us on (020) 7935 2580 to notify us of any problems that you are experiencing with your purchase. Many issues can be resolved in this manner without recourse to returning the goods.
4. Unwanted goods can only be refunded if returned by the customer unopened and unused and are subject to inspection. Our liability is limited to the PURCHASE value of the defective goods, the postage charge is non-refundable. Return shipping and its cost are the responsibility of the customer. All goods must be returned in perfect condition, in the original packaging, inner and outer, and with all the original contents including free gifts. The packaging must not be defaced.
5. Failure to carry out the above will result in a 20% restocking charge.
6. DO NOT DESPATCH GOODS UNTIL YOU HAVE CONFIRMED WITH US THAT WE ARE PREPARED TO ACCEPT THEM BACK FOR CREDIT.
7. The customer remains responsible for the goods until they are received and signed for by The Widescreen Centre.

Customers outside the UK should contact us for further information.

This policy does not affect your legal or statutory rights

If you have a complaint about the products we supplied, our services or any other aspect of our business, please call us on 020 7935 2580 or email us at call@widescreen-centre.co.uk All the correspondence with our customers is confidential.

Film Development and Transfer Services:

LIMIT OF LIABILITY NOTICE: Submitting any film for any purpose, such as processing, printing, telecine transfer, duplication, storage, or other handling, constitutes an Agreement that any loss or damage to it by our Company or agents, even though by our negligence or other fault, will only entitle you to replacement with an equivalent quantity/size of unexposed film. Except for such replacement, our acceptance of film is without other liability, and recovery for any incidental or consequential damages is excluded. No express or implied warranty is provided. 

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

The Widescreen Centre is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new pair of Edimensional Shutter Glasses from us we would accept their old pair of Edimensional Shutter Glasses and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.